At Golado, we always strive to bring you the best shopping experiences. However, we understand that there may be cases where the product does not completely meet your expectations. To protect customers’ rights and create transparency during the shopping process at golado.shop, we have developed a return and refund policy. This policy will help you carry out return or refund procedures with ease.

Return Conditions

We accept return requests within 15 days from the date you received the product. To be refunded, the product must meet the following conditions:

  • Product condition: The product must be intact, unused and still have the original label.
  • Original packaging: The product must be returned in the original packaging, including all accessories and accompanying documents (if any).
  • Proof of purchase: You need to provide a receipt or confirmation document when requesting a return.
  • Other conditions: Products purchased during final sales or promotional events are not accepted for return.

Return Process

  • Contact us: To initiate the return process, please contact us via [email protected] or the phone number provided on golado.shop. We’ll guide you through the process step by step.
  • Send product: After your request is accepted, please send the product to the following address:
    • Return address in Vietnam: 27 Tran Nhat Duat, Duc Ninh,Dong Hoi, Quang Binh 47000, Vietnam.
    • Return address in the United States: 332 S 17th St, Camden, NJ 08105, United States.

Shipping costs for returned products will be paid by you.

Refund

Once the product is returned and inspected, we will issue a refund within 3-4 business days. Refunds will be made via the payment method you used when placing your order. Refund times may vary depending on your bank or payment provider.

Returns Are Not Eligible

We do not accept returns for products that are used, damaged due to customer error or are no longer in their original condition.

Contact Us

If you have any questions about our returns and refunds policy, please contact us via [email protected] or the phone number on golado.shop .